Job Title: Service Desk Administrator (Maternity fixed term)
Location: Norwich
Salary: £24,248 to £25,742 per annum
Job Type: Fixed Term Contract, Full Time
Closing date for applications: 1st September 2024
Interviews will be held on: 17th September 2024
Fixed term
This position is fixed term, and the duration of your employment will be subject to the return of the post holder on maternity leave, which is currently anticipated to be in August 2025.
Full-time
37 hours per week
Monday to Friday
8.45am to 5.00pm
The University has an exciting opportunity for someone to take on the role as the main point of contact for IT Services. We are looking for someone who takes communicating with a wide range of people in their stride and able to adapt their technical language to suit the caller's understanding of technology. You will be able to offer reassurance, while triaging the problem and entering the request details onto the Service Desk.
You will have the technical knowledge to fix some of the simpler problems while assigning more complex problems to the 2nd or 3rd line of support, as necessary.
Your excellent record keeping and organisational skills will be of great importance in managing the University's extensive range of IT hardware, ensuring that the asset details on the Service Desk are kept fully up to date.
This role will suit those who have an interest in IT and would like to learn more to develop their expertise in the field.
Norwich University of the Arts is committed to being an inclusive community that offers equality of opportunity and enables our staff and students to flourish and succeed, regardless of their background or personal circumstances.
Our commitment to equality, diversity and inclusion is embedded in everything that we do. We celebrate the diversity of our backgrounds, cultures and actions, promoting art and design as a catalyst of social change.
As such, we are champions for the creative arts; empowering all of our students to be valued and productive members of society, with ambitions to change the world.
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Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered.