* Permanent - 3 Days per week in the Durham Office - Monday to Friday - Experience in a 2nd – 3rd line level network role required*
The company:
A thriving company in the Durham area is looking to expand its network services for their large client base. They are on a journey of service excellence and are looking for proactive team players to join them in their growth. With an aim for technical excellence, this company offers strong progression and training opportunities, alongside the opportunity to work alongside some of the best in the industry.
The team:
This team has been growing significantly over the past few years and they are looking for collaborative engineers to join them. They have a philosophy of innovation, listening and learning. People with a passion for new technology do well in this role as there will be plenty of complex challenges to get stuck into, and this team are always trying to find ways to make everyone's lives easier and automate manual tasks.
The Role:
- Drive operational stability by monitoring and maintaining network devices
- Provide remote support when needed for diagnosing and resolving faults
- Visit customer sites when needed
- Take a lead in customer meetings alongside Accounts Managers or Team Leaders
- Deliver a positive customer experience through good communication
- Work both independently and collaboratively
- Regularly review and update customer support documentation
- Improve customer infrastructure and update processes
- Process creation for other team members to work from
- Assist your colleagues by sharing your knowledge to effectively resolve technical issues, and take part in training for your professional development
About You
You should have very strong experience as a Network Engineer and be able to troubleshoot complex issues. You should also possess strong communication skills to collaborate with your colleagues as well as communicate efficiently with 3rd parties.
You should also have the following technical experience:
- CCNA or CCNP qualification
- Strong experience in network engineering, particularly with Fortinet, Cisco, and Meraki products
- Oversee complex networks in a multi-vendor environment
- Have an understanding of network protocols such as QoS, HSRP, IPSEC, BGP, OSPF, etc.
- Working with firewall configuration/management, network security practices and VPNs
- Confidence with your documentation abilities
Benefits:
- 27 Days Annual Leave
- Your birthday off
- 7% matched pension contribution
- Hybrid and flexible workign options
- Annual pay reviews
- Enhanced sick pay benefit
- Car lease scheme
- Training programmes
- Progression plans
- Perk box membership
- 4 months full pay maternity leave
- And more!
Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion