�? Exciting Opportunity as a Complaints and Policy Compliance Officer! �?
Are you passionate about providing excellent customer service and ensuring compliance with regulatory policies? Do you thrive in a fast-paced and diverse environment? Our client is seeking a talented individual to join their team as a Complaints and Policy Compliance Officer, responsible for upholding their commitment to fair and customer-focused service delivery.
?? About the Role:
As the Complaints and Policy Compliance Officer, you will be part of a small team that reviews, investigates, and responds to complaints, Elected Member and MP enquiries, Freedom of Information requests, and Subject Access Requests. Your main responsibilities will include overseeing the complaints framework, providing advice on compliance, supporting complaint investigations, and ensuring high-quality responses are delivered in a timely manner. You will play a crucial role in maintaining strong relationships with internal stakeholders, elected members, and external agencies.
?? Key Duties and Responsibilities:
Coordinating and quality checking responses to complaints, FOIs, and SARs to ensure a high-quality service
Gathering information from services to provide factual and concise responses to complex complaints
Staying up to date with relevant legislation and procedures related to Information Governance, FOIs, and SARs
Working closely with the Housing Services team to advise on Information Management best practises
Collecting and analysing data to monitor performance and inform service improvements
�? Requirements:
To be considered for this role, our client requires the following:
An updated CV showcasing your relevant employment history from the past 5 years
References from the past 2 years, including email addresses and phone numbers
�? Why Join Our Client's Team? �?
By joining our client's team, you will have the opportunity to work alongside a dedicated and passionate group of professionals who are committed to providing exceptional service and maintaining compliance. You will have the chance to contribute to the continuous improvement of policies and processes while enjoying a supportive and inclusive working environment.
? Apply Today! ?
If you are ready to take the next step in your career as a Complaints and Policy Compliance Officer, we want to hear from you! Please submit your updated CV and references to be considered for this exciting opportunity. Don't miss out on the chance to work with our client and make a meaningful impact in their organisation. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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