Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role
- Promote the businesses services to the highest standard through upsell and cross sell to existing customers.
- Using empathy, patience, and first-class customer service skills to rebuild relationships and retain customers.
- Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries.
- Retain existing customer business whilst increasing customer experience, satisfaction and loyalty.
What you'll need to succeed
- Professional and clear communicator with the ability to build strong customer relationships.
- Resilience in managing difficult customer conversations.
- Ability to work under pressure.
- Desire to provide excellent customer service and the ability to build effective relationships with colleagues.
What we offer
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club
- Quarterly employee recognition awards nominated by your colleagues with a cash prize
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!
Please click apply now to be taken to our website where you can see the full job description for the role.
£26,000-£35,000 basic + bonus circa £3,000-£5,000