I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field.
Due to an increase in work, they are looking to recruit an experienced Resident Liaison Officer to join them on a permanent basis.
This is working on a project in Bradford which consists of Cavity & Loft Insulation, Air Source Heat Pumps, Window replacements and EWI installations.
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during the works described above.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along with your own transport along with a CSCS card.
The salary is up to £28k + 3k car allowance.
If you are interested in the position, please send your CV to Stephanie at Fawkes & Reece using the link provided below.