Receptionist/ Facilities Assistant required at our client in Stockley Park. Monday to Friday, 37.5 hours per week.
Overview and Job purpose
This role will deliver a corporate "Front of House" service in a professional, courteous and responsive manner and act as an 'Ambassador' for the Suntory group of companies for staff, visitors & contractors.
Key Responsibilities
- Process Facilities requests from staff for assistance, repairs, maintenance and services.
- Administrate the Facilities Help Desk Tracker, working closely with the Director Risk & Operations, Facilities Coordinator and EHS Officer to agreed performance requirements.
- Ensure that the role delivers against assigned tasking and actions, and that accountability and ownership are evident against agreed KPI and SLA standards,
- Maintain Reception to agreed customer service levels, which includes all aspects of assigned duties - greeting visitors and contractors, issuing security passes, keys, post.
- Monitoring & maintaining stationery supplies.
- Provide accurate administration support to the Operations, Facilities & Risk team.
- Ensure tea point and vending machine areas are replenished daily.
- Maintain departmental data, "home pages" and assist in hosting meetings & events.
- Responsible for processing incoming/outgoing Royal mail post and courier collections/deliveries
- Use judgement to identify concerns requiring escalation to management in a timely manner.
- Assist with identifying and prioritising Facility and Operations enquiries and processing tasks daily including mailroom, registered post, remedial action for facilities via contractors.
- Checking hire and lease vehicles, upon return, as per instructions and designated process
- Ensure preventative action is taken to safeguard the assets of the Company.
- Comply with health and safety standards for role/environment and highlight any concerns.
- Work within, not exceeding, designated budgets for the stationary items
- Fulfil First aid and Fire Marshall roles.
Qualifications and Professional Experience
- Proven experience in delivering front of house/reception service & experience of reception duties
- Strong communication and interpersonal skills and 'client relationship' skills
- Accustomed to dealing with staff, contractors and visitors
- CCTV Operation experience (desirable but training will be provided)
- Fire Marshall Certificate
- First Aid Certificate
Key Competencies and skills
- Planning & Organising
- Methodical approach to report writing and data collation; strong attention to detail
- Technical Skills in Microsoft Office applications Word & Excel
- Strong communication and interpersonal skills
- Strong service level focus
If your skills align with this role please apply with your CV and one of the team will be in touch to discuss your experience further.