Your new company
An exciting opportunity has arisen for an experienced customer service officer/administrator to work in the Customer Services team, for a well-known Housing Association in Wakefield. This role will be a temporary-fixed-term contract position initially until March 2025.
Your new role
As a Customer Services Officer, you will be the first point of contact for tenants, providing exceptional customer service and addressing a range of housing-related queries. You will play a key role in ensuring that customers receive timely and effective support while handling all interactions in a professional and empathetic manner. This is an exciting opportunity to contribute to the positive impact they make in the communities.
Key Responsibilities:
- Acting as point of contact for all enquiries and providing quality advice and assistance
- Maintain records of customer interactions and follow up on enquiries to ensure timely resolution
- Liaise with internal departments such as repairs, housing management and finance to resolve customer queries
- Provide Administrative support for Tenant onboarding, ensuring all documents and procedures are completed
- Support residents with any tenancy related issues, including rent arrears, complaints or changes in personal circumstances
What you'll need to succeed
- Previous experience in a customer service or similar role, ideally within housing, social services, or the public sector.
- Excellent communication and interpersonal skills with a strong ability to engage with a diverse range of people.
- Problem-solving skills and the ability to manage challenging situations with empathy and professionalism.
- Strong organisational skills with the ability to manage multiple queries and follow up effectively.
- Proficiency in using customer management systems and general IT tools.
What you'll get in return
- On street parking/close to train station
- Competitive salary
- Hybrid working - 3 days in the office and 2 days from home
- Excellent training programme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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