Our client take sales coaching and training very seriously, it is the most fundamental area for their new recruits and it is important that they keep honing their skills to be the best at what they do.
This role will be based and representing our client's London team.
A very exciting role, as there will be opportunity to bring new ideas to motivate and ensure the teams adopt your coaching. The person who holds this role will be a senior and will be responsible for designing new training initiatives based from the weekly 121 call coaching scores they take with the sales people.
Our client provides online platforms, legislation, insurance, advicelines, training materials, webinars and tools for a variety of professionals to ensure they are kept credible and on top of the latest information including helping their organisations grow and be the best that they can be. Their current client base includes Accountants, HR Managers, Health and Safety Managers, Finance Directors and Care Home owners.
The Sales Trainer will be helping to increase the quality of their in-house Business Sales Consultants and Business Development Managers to ensure that appointments are being sat and that our closers are closing our sales.
This role is critical in delivering support to the Sales teams in their drive to increase market penetration of all online information products.
Day to day:
- Responsible for 121 call coaching and mentoring the teams around increasing referrals to sales and the quality of service.
- Deliver and design engaging training to the teams.
- Create a virtual and physical playbooks for our salesforce on best practice and ensure there is engaging content
- Provide regular feedback to the Sales Leadership Team on any trends or gaps in knowledge discovered through call coaching.
- Responsible for increasing referrals and sales from this branch through excellent service and will need to work with the Sales Leadership Team to motivate, incentivise and ensure their 4 steps to a referral is adopted.
- Adept at spotting opportunities to train and opportunities to upsell in order to coach sales team.
The role would suit a sales person/ telephony based agent that has some training experience that would like to work in a very fast paced sales-led organisation developing others to be the best that they can be. Although sales experience could be an advantage, we are looking for someone who has a passion for developing or coaching people to fill this very exciting role!
Reports To: Associate Director of Sales Enablement
There are heavy growth plans for the company. You will work with the other Super Coaches on induction, development and progression for the sales people and will work with all parts of the business to ensure they are optimising every opportunity.
As well as an accomplished presenter with training experience gained in a similar role, the role holder should also be able to develop training courses and author high quality training materials to support end-user learning. You will be assisting with delivering inductions and Sales Academy training.
You will be:
- Quality checking sales calls against sales structure to deliver call coaching to inside sales teams
- Using score sheet to listen to calls and give a score as part of Sales Academy Share best practice etc.
- Increase quality of calls across the board to increase appointment to close ratio
- Assist with induction of new members, provide initial sales and product training, assist with delivering and facilitating sessions with internal stakeholders
- Retain current SLA in induction time to phone
- Adoption of learning through call coaching
- Facilitate ad-hoc and Lunch and Learn sessions, coaching sales individuals to deliver and present in an engaging way
- Organise relevant stakeholders, sales individuals to run sessions to ensure information learned is shared with their team members
- Adoption of learning in call coaching Change in behaviours
Skills
- Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines.
- Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation.
- Customer Focus - Understands who the main customers are and the required standard of service.
- Commercial awareness - Understands own job role and does this well to help business succeed.
- Teamwork / Building - Commitment to team initiatives and goals and to work with team members.
- Numerical analysis - Ability to analyse, organise and present numerical data e.g. financial and statistical.
- Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood.
- Initiative - Originated action and ability to establish efficiently an appropriate course of action.
- Previous sales training experience essential
- Potential development path into leading a team and so would self-starter attitude desirable
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