Sales & Supply Chain Administrator
Manchester City Centre
Highly competitive salary plus market leading benefits
My Client, a global healthcare company, now has an excellent opportunity for a Sales & Supply Chain Administrator to join their team in Manchester City Centre.
Overview of the position
To support the operations team in processing orders and ensuring efficient supply chain operations. This position is crucial for maintaining smooth and accurate order fulfilment, enhancing customer satisfaction, and supporting the overall supply chain process. The role involves a variety of tasks, including order processing, customer communication, documentation management, returns handling, and assisting in supply chain activities.
Responsibilities
Order Processing:
- Accurately enter and verify customer orders (trade and industrial use) in the system.
- Ensure timely and correct order fulfilment.
Customer Communication:
- Handle customer enquiries and complaints professionally.
- Provide timely updates to customers regarding their orders.
- Resolve issues to enhance customer satisfaction and maintain positive relationships.
Documentation:
- Generate and manage documentation such as invoices.
- Ensure all documentation is accurate and up-to-date.
- Maintain organised records for easy retrieval and reference.
Returns Management:
- Process returns and exchanges efficiently.
- Update inventory records to reflect returned items.
Support Supply Chain Activities:
- Assist in various supply chain activities to ensure the safe and timely arrival of products.
- Monitor inventory levels and assist in inventory management.
- Ensure compliance with company policies and relevant regulations.
Skills & Experience required:
- Excellent customer/supplier service skills
- Customer Service experience
- Attention to detail
- Excellent communication skills
- Planning and prioritising
- Resilience
- Decision making
- Sales analysis
- Proficient in SAP or an equivalent system would be advantageous
- An understanding of GDP would be advantageous
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15321