Driver Engagement Associate – Account Manager
Location: West London, Hayes
Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on.
Salary: £30,000
Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.
As a Driver Engagement Associate, you will work closely with daily delivery drivers and take charge of their customer service training, route planning and health & safety regulations. You will take part in daily delivery operations making sure the highest of the customer service standards are met.
This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company.
Responsibilities:
- Supervise, motivate and take part in daily driver training and onboarding.
- Keeping track of drivers' continuous training and development.
- Work towards growth and improvement of your personal and team KPIs.
- Handle customer and driver inquiries, the full onboarding process and their productivity development.
Ideal skill set we're looking for:
- 2+ years' experience in a warehousing, driving or logistics environment.
- Mandatory clean and full UK driving licence.
- Ability to adapt to and implement new operational processes in a rapidly growing environment.
- Good understanding of driving route mapping and planning.
- Fantastic interpersonal and communication skills with the ability to motivate and inspire others.
If you are reliable, trustworthy, empathic and able to understand different views and opinions – you are the perfect fit for this role. It's a fantastic opportunity for an existing driver or driving engagement operative who is looking for a new challenge or a step-up in their career and wants to grow in a progressive and people-centric company.
Apply today!