Business Unit: Customer Operations
Salary range: £30,800 - £36,000 per annum DOE + red-hot benefits
Location: UK Remote with occasional travel to a hub
Live to challenge the status quo. Live a life more Virgin.
Our Team
The team sits at the heart of our customer communications, managing day to day production through a network of third parties and supporting the changes we need as our business evolves. It's a small team where there's always a new challenge and the satisfaction that what we do directly impacts on our customers.
What you'll be doing
- Manage a multi-million Print & Mail cost base - tracking against budget, escalating Threats and Opportunities and understanding and reporting the drivers for any monthly variance
- Setting financial plans through relevant planning cycles - work with Finance and SRMs to agree annual budgets and revise as needed
- Responsible for raising POs, receipting and validating invoices, and elements of cross-charging with other business areas
- Analysis of underlying print & mail data to provide insights and recommendations - mail volume trends; letter types; postal class usage. Provide data and recommendations to support the management team with decision making.
- Manage and maintain a Continuous Improvement process across the Print & Mail function, evaluating and tracking benefits of local change designed to improve processes and outcomes
- Work collaboratively with Finance Business Partner, internal SRMs for the Print & Mail Suppliers, internal stakeholders (eg Marketing) and external suppliers
We need you to have
- Proven ability to analyse and interpret large data sets using tools like Excel
- Experience of the invoicing, receipting and payments process
- Experience of budget setting and budget management - particularly understanding trends, threats and opportunities
- Great attention to detail - the little things really do matter
- Ability to solve problems and justify recommendations to stakeholders
- Excellent written, verbal and co-ordination skills
It's a bonus if you have but not essential
- Working knowledge of Power BI
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.