INTSOL are recruiting for a prestigious and well-established hotel in Suffolk who are seeking a friendly and professional Hotel Receptionist to join our team and provide exceptional service to our valued guests. Our ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen attention to detail.
Responsibilities:
- Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.
- Provide accurate information about the hotel's facilities, services, and local attractions, ensuring guests have a memorable stay.
- Answer telephone enquiries and manage reservations in a timely and courteous manner.
- Maintain up-to-date guest records and billing information using the hotel's property management system.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.
- Process payments and maintain accurate financial records.
- Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.
- Adhere to all hotel policies and procedures, as well as local, state, and federal regulations.
Schedule:
The Hotel Receptionist role is full-time, with a schedule that may include weekends, holidays, and evenings as needed to ensure the smooth operation of the hotel's front desk services.
Requirements:
- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite and experience with hotel property management systems.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- A professional and friendly demeanour, with a genuine commitment to guest satisfaction.
- Flexibility to work weekends, holidays, and evenings as needed.
What We Offer:
- £11 per hour
- Opportunities for professional growth and development within our expanding hospitality group.
- A supportive and inclusive work environment, where your hard work and dedication will be recognised and rewarded.
- Company Events
- You will receive 28 days holiday.
- You will receive 50% discount on food and beverage within the hotel.
- You will receive staff discounted rates at the hotel.
If you are ready to embark on an exciting career in hospitality and join a team that is committed to excellence, we invite you to apply today! Please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We look forward to hearing from you and exploring the possibility of welcoming you to your new position.