My client is looking for a dynamic and innovative candidate to join their rapidly growing company. They are looking for a Customer Service Administrator twho wants to grow with the company. This is an ideal opportunity to join a growing company and develop your career progression.
The Role: Customer Service Administrator
The Hours: Monday - Friday 09:00 - 17:30
Location: Ashington (Must be able to drive)
Salary: £23,000 - £24,000
Job role
- Administration of Import/Export documents and procedures
- Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
- Administration across a range of key projects, including stock holding and distribution, courier development and other on-site projects.
- Invoice & Query checking across a range of domestic & international couriers and pallet carriers.
- Ordering of Stationery and staff supplies.
- Daily paperwork & archiving.
- Working closely and liaising with Senior Managers and other key members of staff.
- Maintaining the best possible services.
- Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
- Ad-Hoc commercial and office administration roles as required.
- All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
- Managing daily post & internal mail.
- Any other duties as required.
Candidate requirements:
- Experience of Import/Export and customs procedures desirable.
- GCSE Maths and English (A-C Grade of Above) or equivalent
- Basic skills in Microsoft Office
- Ability to work as part of a team
- Positive can-do attitude with a hard work ethic
- Communicate clearly, professionally and concisely.
- Organisation and timing
- Ability to work under pressure
- Customer-orientated
Benefits
In addition to the competitive base salary and uncapped bonus potential, we offer the following benefits:
- 20 days of holiday
- Company pension
- On-site parking