Do you have a passion for IT Service Design?
In the role of an IT Service Designer you'll collaborate with Enterprise Architects, IT, and Business Operational teams to ensure the seamless design and implementation of new or enhanced services. Leading from a Service Design perspective, you'll guide technical changes, working closely with technical teams to conduct thorough design reviews, testing prototypes, and evaluating system impacts across the entire service lifecycle—not just during delivery. Your expertise will ensure that both functional and non-functional requirements are meticulously documented and validated with appropriate test cases. .
We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.
This role can be based mainly from home with occasional travel to an office for important meetings or training.
What you'll be doing:
- By applying best practice principles you shall create Service Design documentation that will describe the support requirements for a particular service as part of the Service Design Pack.
- Working with Business Analysts to establish and document the non-functional service requirements for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered.
- Establishing and documenting the service acceptance criteria that a project must achieve before being accepted into BAU operation.
- Making sure that all changes are assessed and handled in accordance with the contracts that SSCL has with the end client and third parties. Ensuring that all changes align with the mandatory standards and security requirements.
- You will lead from a Service Design perspective for any technical change, engaging with the technical teams to make sure that options analysis, proof-of-concepts and system impact assessments have been completed satisfactorily for the entire life cycle of the Service not just the delivery stages.
What you'll bring:
- Fulfilled a Service Design role involving complex IT services.
- Proven experience in leading impacts to Service, driven from technical changes and documented non-functional requirements.
- Demonstrable experience of working within complex service models with system and service integration between third parties in the delivery of the end to end services.
- ITIL qualified
It would be great if you had:
- Understanding of Agile ways of work & DevOps pipeline delivery.
- Knowledge of ITSM tooling (ServiceNow)
- Previously worked within Public Sector or Defence Industry
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time Permanent
Location: Ability to be based out of any of Centre's of Excellence with occasional travel
Security Clearance Level: SC
Internal Recruiter: Jen
Salary: up to £50k dependent on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.?