Job Title: Onboarding Business Partner
Location: Canary Wharf, London
About us
Consultants on Demand: a consultancy start-up with global backing.
Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and markets whilst being part of a global company in a permanent job. It's a start-up-like environment backed by global security and continuous development.
You can shape your career with us - and grow - by getting the opportunity to work with a number of our clients as well as having access to the continuous learning and development opportunities that RSR has to offer. We encourage our consultants to become pioneers in this space, helping us to evolve the offering for both our clients and our talent.
Imagine doing this together with a community of professionals from different backgrounds and expertise within the consultancy and across the overall RSR global community. Imagine Consultants on Demand.
Consultants on Demand sits within Randstad Sourceright: the global talent strategic partner specialising in talent management solutions including Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Integrated Talent Solutions including this brand-new consultancy offering.
Overview
We are seeking a dedicated and detail-oriented Client Onboarding Business Partner to join our team. In this role, you will provide essential support to clients with their everyday banking tasks, enhance their experience with our products and services, and guide them through our banking processes. Your ability to communicate effectively and resolve customer inquiries will be key to maintaining our high standards of service.
Responsibilities
- Support to clients with everyday banking tasks such as deposits,?withdrawals,?transfers,?bill payments, as well as updating personal information, contact details and account preferences.
- Provision of support to clients with products and services, such as online banking,?mobile app functionalities,?and any technological difficulties related to their bank accounts, explaining the key features, benefits, and other comparisons that might suit their needs.
- Guidance to new customers through account opening procedures,?explanation of account terms and conditions,?and setting up of online access and other services.
- Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances,?statements,?transactions,?fees.
- Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.
- Provision of timely updates on changes in banking policies,?fees,?and product offerings through various channels like email,?newsletters,?and online announcements.
- Education of clients about financial concepts,?budgeting,?and responsible banking practices through workshops,?webinars,?and educational materials.
Requirements
- Previous experience in customer service or banking support is preferred.
- Strong communication and interpersonal skills.
- Ability to explain complex concepts in a clear and concise manner.
- Detail-oriented with excellent problem-solving abilities.
- Proficiency in using banking software and online platforms.
- Commitment to maintaining client confidentiality and data security.
What we offer:
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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