Job Purpose/Summary
To provide a comprehensive and professional Secretarial and Administrative service to Hospice personnel.
Accountabilities (Duties & Responsibilities)
- To welcome and greet patients, relatives and other visitors to the Hospice in a prompt and courteous manner ensuring that the visitor/staff books are completed correctly.
- To answer telephone calls in a prompt and courteous manner, redirecting all visitors/telephone calls to the appropriate person quickly and efficiently.
- To take messages for staff when no other personnel within that department are available, ensuring that the message is passed on at the earliest possible opportunity.
- To assist and as appropriate supervise the induction, training and support of new volunteers for Reception.
- To maintain internal security system by issuing ID badges/access control cards to official staff and visitors as appropriate.
- To ensure that all deliveries made to reception are re-routed via porters immediately upon receipt.
- To ensure that the reception area is kept tidy throughout the day and retains a business-like yet friendly look.
- To liaise with staff to make appropriate transport arrangements where necessary (i.e. taxis), in sufficient time for Hospice personnel/visitors.
- To record the receipt and distribution of patients' medical records held on the computer system.
Essential
- Good interpersonal skills with the ability to liaise with people at all levels
- Comprehensive knowledge of Microsoft Office - word processing, spreadsheets, database - ability to use Word and Excel
- Ability to achieve accurate and fast returns of work
- Demonstration of excellent organisational skills with the ability to communicate well at all levels
- Ability to work on own initiative and be able to prioritise work to ensure tight deadlines are met on a daily basis
- Knowledge of Healthcare environment
Standard Grade/National 4/5 or GCSE in English and Math
- Significant experience as a Receptionist
RQ1328098