Company Description
Our client is passionate about harnessing data to drive insightful, innovative solutions for their clients. As a dynamic and forward-thinking company, they are committed to excellence in everything they do, from customer service to their industry-leading products. Their team is a diverse group of talented professionals who thrive in a collaborative and fast-paced environment. Join them in their mission to transform the way businesses leverage data.
They are seeking a motivated and detail-oriented Account Executive to join their London team. The ideal candidate will be a proactive problem solver with excellent communication skills and a passion for delivering exceptional client experiences. As an Account Executive, you will play a key role in managing client relationships, driving account growth, and ensuring customer satisfaction.
We are seeking an individual who takes pride in delivering exceptional work that not only meets but exceeds client expectations, fostering high levels of client satisfaction. The ideal candidate is drawn to a role that combines sales expertise, project management proficiency, and a deep understanding of the sampling aspect of the market research industry.
Key Responsibilities
- Collaborate with the commercial lead to foster client growth within a designated group of accounts.
- Gain a deep understanding of their businesses and cultivate relationships within these accounts to maximize share of their wallet.
- Promptly, reliably, and accurately respond to incoming quoting requests from clients.
- Coordinate with project managers to ensure the successful execution of projects, ensuring timely delivery of high-quality results that delight customers and generate financial returns for the business.
- Address on-site challenges in project implementation alongside project managers, working directly within the platform to identify solutions and ensure exceptional customer delivery.
- Consistently record all data, project details, and client information in our sales systems to facilitate reporting requirements and data-driven decision-making in account management.
- Provide support to the broader organization in areas related to account management, project management, and revenue operations, contributing to our overall commercial expansion objectives.
Candidate Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in an account management or client-facing role, preferably within the tech or data industry.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- A proactive and positive attitude, with a strong commitment to client success.
- Experience with CRM systems (e.g. Salesforce) desirable but not essential