Business Director
Salary:
£85,000 to £100,000
Location:
Milton Keynes, Basingstoke or London - Hybrid
Our client has recently won a number of prestigious accounts and are now looking to recruit for a
Business Director
to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.
About the role
Reporting to the CSO, the Business Director/Client Relationship Director is a key role that is required to lead and support growth and expansion into new market sectors. The BD/CRD will lead a small team to maximise revenue & marging generation to ensure client satisfaction and deliver contract renewals.
The role requires the individual to be able to take a personal and proactive lead with client relationships and guide both a direct team and influence the wider organisation to create excellent working relationships at all levels of the client through excellent communications, training, support, and guidance.
In this highly visible role, you will be able to demonstrate your astute understanding of (and passionate belief in) exemplary client service, developed as part of a technology services-led company. As part of the Leadership Group, the role will play a key role in decision making by putting customers' voices at the heart of the business, using customer insight to shape and improve services across Customer Success, Client Service and the wider business.
Key responsibilities
- Client Relationship Management
- Leading a team that is both proactive and responsive, and which takes pride in meeting and exceeding customer expectations
- Capable of maintaining relationships at a senior level with the company's key customers, ensuring that customers feel their issues are dealt with efficiently and effectively
- Developing and maintaining senior level client relationships across the whole client organisation
- Ownership of the contract and resolution of escalated operational issues
- Ensure customer feedback and insight is translated into actionable items and recommendations for the wider business
- Revenue Management
- Responsible for achieving turnover and net profits of accounts (including an understanding of any additional costs that are incurred to deliver services to clients)
- Overseeing introduction of new spend categories and service offerings
- Working alongside Sales and other colleagues to identify additional opportunities
- Responsible for ensuring fulfilment and SLA's/KPI's are met
- Reporting
- Producing comprehensive management information
- Delivering formal presentations to senior level clients, Senior Management Team and Board of Directors
- Undertaking client-facing business reviews
- Managing the team to prepare and report monthly budgets and forecasts and ad-hoc reports as requested
- Contract Management
- Working alongside other departments to ensure signed contracts are received in a timely manner
- Oversees the Business Managers who are the first point of contact for all strategic/operational support
- Leading the implementation process for new clients (supporting the specialist Implementation team)
- Responsible for further developing service standards, and will be capable of identifying, planning and delivering service improvement projects
Essential
The successful applicant will be highly personable with excellent communication skills. They will have experience in relationship management. They will be solution orientated with sound judgement and decision-making ability. In addition, the applicant will ideally be:
- Demonstrable client centric focus
- Deep experience working within in a fast moving, technology service-led commercial environment
- The ability to prioritise and to maintain a calm and intelligent approach to problem solving in a pressurised environment
- Highly developed people management and leadership skills
- Highly analytical, with a proven ability to interpret a set of figures and create a key account/action plan to optimize growth
- The ability to communicate effectively both within the company to colleagues, other managers and externally to customers
- Experience of supporting customer facing software enhancements and / or new product /service launches
- Strong written and verbal communication for clarification
- Enable to anticipate consequences of changing environment for customers and department
- Experience in a similar industry
Benefits
- Standard Pension – 3% Employers, 5% Employee
- Eligible for a BM bonus scheme (subject to satisfactory probation and performance)
- 25 days annual leave (plus Bank Holidays)
- Birthday day off
- 2 Volunteer days a year (to volunteer in the local community)
- Employee Health Benefits (Westfield Health)
- Online discounts platform for major retailers (Westfield Rewards)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
- Progression opportunities