Hotel Receptionist
- Annual Salary: £25K - £30K
- Location: Croydon
- Job Type: Full-time (including weekends)
We are seeking a friendly and professional Hotel Receptionist to be the face of a great hospitality establishment. This role is perfect for someone with a passion for customer service and a desire to provide a memorable experience for our guests.
Day-to-day of the role:
- Greet, check-in, and check-out guests in a friendly and efficient manner.
- Handle guest queries and provide information about hotel services, facilities, and local attractions.
- Answer, screen, and forward incoming phone calls while providing basic information when needed.
- Maintain an organised and clean reception area, ensuring a welcoming environment for guests.
- Coordinate with housekeeping and maintenance staff to ensure room readiness and attend to guest needs or issues.
- Manage reservations by phone, email, letter, fax or face-to-face, and use hotel reservation software.
- Process payments and handle billing issues.
- Provide an excellent customer service experience, going above and beyond to ensure guest satisfaction.
Required Skills & Qualifications:
- Proven work experience as a Hotel Receptionist or similar role.
- Excellent communication and interpersonal skills.
- Proficiency in English (additional languages are a plus).
- Working knowledge of hotel management software is advantageous.
- Ability to handle stressful situations with poise and professionalism.
- Strong organisational skills with the ability to multitask.
- Flexibility to work in shifts, covering weekends and holidays as required.
Benefits:
- Competitive salary within the range of £25K - £30K.
- Opportunities for professional development and training.
- Dynamic work environment with a supportive team.
- Staff discounts on hotel services and amenities.
To apply for the Hotel Receptionist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.