A fantastic opportunity has emerged for a Housing Assistant to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday), temporary role for the next 3 months (The permanent salary would be £25,907 per annum_)_.
Based in Epsom in Surrey for 2 days each week (3 days working from home after the induction period), this role would be ideal for a junior housing professional who is keen to progress their career within housing and learn all about repairs, housing management etc.
Key elements of the role include:
- Working as part of a team providing a comprehensive service for all telephone, live online chat, and email enquiries.
- Contributing to the continuous improvement of the service provided by the Contact Centre and the vision to provide a 'one stop shop'.
- Supporting the key objectives of the business in relation to achieving excellence, putting the customer first and providing a seamless "one stop shop" response to diverse customer needs.
- Working within a team to deliver all key accountabilities through agreed rota/cover arrangements.
- Delivering comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service at all times.
- Taking responsibility for ensuring enquiries are dealt with and resolved within target times and keeping customers informed of progress.
- Managing the garage lettings and management functions and other allocated projects.
- Managing and setting payment plans to address low level rent arrears.
Strong customer service skills (both in person as well as via email and telephone) is absolutely key for this role. Applicants with a public sector background would be ideal, but this is not essential.
Only applicants who feel they meet the above criteria and can interview in week commencing Monday 17th June 2024 need apply.