- *Lead Legal Advisory Manager**
- *Elevate Your Career with Exceptional Benefits**
Step into a role that not only challenges but also rewards. As the Lead Legal Advisory Manager, you will oversee a dynamic team dedicated to delivering top-tier legal advice and support. This management position is pivotal in ensuring the team meets its objectives, maintains high professional standards, and continuously improves internal functions.
- *Role Responsibilities:**
- Support Legal and Financial Information Advisors, ensuring they have the resources to excel.
- Monitor call volumes and individual call states to maintain team availability.
- Provide immediate feedback and super-coaching, review quality assessments, and oversee training.
- Act as a point of contact for clients and organisations with queries.
- Assist in investigating complaints and liaise with clients and management regarding service issues.
- Maintain and expand the unique offerings within the legal and financial team.
- Identify areas for learning and ensure necessary research and self-learning.
- Conduct reviews and 1-1s with the support of a departmental Lead.
- Demonstrate the ability to work with a variety of individuals, including those who are distressed.
- *What You Bring:**
- Experience in an employee assistance programme or similar professional environment.
- Supervisory or managerial experience.
- A Law Degree, Legal Practice Certificate, or similar qualification.
- Understanding of the SRA Code of Conduct and the BACP Ethical Framework.
- Experience reviewing legal documents, business agreements, and completing commercial legal research.
- Proven ability to engage clients, colleagues, and senior management through various communication methods.
- A track record of meeting and exceeding KPIs and targets.
- Ability to complete project work to a high standard.
- Self-sufficiency, innovation, and drive, with the ability to work independently or as part of a team.
- Experience with safeguarding issues is desirable but not required.
This role is designed for a driven individual ready to lead and inspire a team while enjoying a comprehensive benefits package.
If you have the relevant experience, please send your cv to