An experienced Claims Handler/Insurance professional with a Supervisory/Management/Team Leader background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services.
- There will be a focus on Speciality Markets and Complex Commercial where you will oversee a team of Desk Based Claims Technicians.
- You will provide Management support ensuring the success of the team.
- This is a full-time, permanent role Monday to Friday 9am-5pm, office based
Key responsibilities:
- Provide management support to a team of Claims Technicians
- Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
- Oversee and monitor the lifecycle of the teams claims handling
- Manage the team workload as well as holidays/absences
- Carry out 1:1 meetings and complete appraisals
- Identify training needs and implement necessary training as required
- Handle complaint calls received by the team
- Motivate the team ensuring targets and personal goals are achieved
About you:
- Proven experience as a Team Leader/Manager or Supervisor
- Strong Management skills
- Insurance Claims background/experience (Property, preferably Commercial)
- Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
- Decision making skills
- Enjoy working in a fast-pace, pressured environment
- Good working knowledge of Word and Excel
- Industry qualifications or working towards
Salary & Benefits:
In addition to a competitive annual basic salary, you will also receive an excellent benefits package including:
- private healthcare scheme
- pension
- life assurance
- health insurance
- 25 days holiday plus bank holidays