A Temporary Customer Service Advisor is required and will play a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all internal and external customers.
Client Details
This client is a leading and well-established not-for-profit organisation and they are looking for a Temporary Customer Service Advisor to join them on a 3 month basis in their Stretford office.
Description
As a Temporary Customer Service Advisor you will:
- Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
- Providing product knowledge and support to field based colleagues and support teams
- Managing the effective delivery of customers material order requirements
- Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.
- Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
- Ensuring delivery dates and times are recorded accurately
- Prioritise and plan for any responsive colleague orders/collections.
- Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.
- Liaising with the planning teams for colleague holidays and sickness
- Processing orders by colleague by sending purchase orders to suppliers
Profile
To be successful in this role:
- Experience of dealing with customers
- Experience in using warehouse based stock system
- Excellent customer service skills
- Industry product knowledge
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good interpersonal skills
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
Job Offer
In return, our client can offer:
- Immediate start
- Weekly pay
- 3 month contract with the possibility for extension or to go perm
- Mon - Fri working patterns
PLEASE NOTE THIS ROLE WILL BE FULLY OFFICE BASED.