Clinic Area Manager - London - (Job Ref: 24/CLMM)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Clinic Manager within our clinic network in London.
What does the Randox Health team do?
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
Due to the nature of the role, the successful candidate will have to undergo an enhanced Disclosure and Barring Service (DBS) check, before commencing employment.
Location: Various clinics across London, with your main clinic being based in Great Portland Street - 143-149 Great Portland Street, London, W1W 6QN.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, across 5 days. Monday to Sunday, including early and late shifts.
What does the Clinic Area Manager role involve?
This role is responsible for ensuring the day-to-day operations of several Randox Health clinics within the London area. This is a varied role that may also include the following responsibilities:
- Ensure compliance with relevant legislation and regulations to include International Standardisation Organisation and Care Quality Commission for clinics.
- Ensure that all staff adhere to the Quality Management System.
- Manage clinical staff, across a number of clinics within London, along with maintaining relations with GPs, specialists, doctors, couriers, and laboratory staff.
- The development and appraisal of staff.
- The organisation and monitoring of team development and training, ensuring that all staff training plans are up to date.
- Develop and implement policies and procedures.
- Manage clinic expenditure.
- Co-ordinate with Quality Managers to carry out internal audits, report incidents, and implement corrective / preventive actions.
- Ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
- Ability to cover reception duties.
- Ensure clinic and all staff provide a high level of customer service and care to all clients.
- Ensure effective teamwork and communication with staff throughout the business.
- Ensure that staff maintain confidentiality and appropriate storage of confidential information.
- Ensure full knowledge of software procedures and clinic roles.
- Assist with recruitment as required.
- Rota optimisation and management in order to meet client requirements and financial revenue.
- Regular travel within our London clinic network.
Essential criteria:
- University Degree in a business or science related discipline.
- Experience in managing a team.
- Flexibility with working hours, as required by the business inclusive of evenings and weekends.
- Exemplary customer service skills and experience.
- Experience implementing a quality management system in a regulatory environment.
- Ability to manage existing clientele and generate new clientele at the same time.
Desirable:
- Experience in a private healthcare/clinic setting.
- Experience within a healthcare setting.
- Proficiency in the use of Microsoft packages.
- Confidence and experience working internal / external events.
- Sales / Retail experience.
- High level of IT literacy.
- Previous phlebotomy experience
- Phlebotomy certificate of competence
- Experience within a senior management role
How do I apply?
Simply click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals. It was also used by the sports industry and in the UK Government's National COVID-19 Testing Programme.