Job Title: Customer Experience Consultant
Location: Outskirts of Hove, BN41 - free parking is available for employees!
Contract Details: Permanent, Full Time
Remuneration:
- Annual salary: £25,000 - £26,000
- Additional perks: Bonus Scheme, Paid training, Wellbeing support
- Enhanced benefits: Hybrid working, Dog-friendly office, Employee product discounts
- Long-term rewards: Increased Holiday for Long Service
Our client's goal is to provide outstanding service to their valued customers, and they need someone passionate about customer satisfaction to join our team.
Responsibilities:
- Deliver exceptional customer service by effectively resolving enquiries and issues.
- Take ownership of customer requests and ensure timely and accurate resolutions.
- Build strong relationships with customers, providing personalised support and guidance.
- Offer expert product knowledge and advice to enhance the customer experience.
- Identify opportunities for process improvements to streamline customer interactions and increase satisfaction.
- Collaborate closely with internal teams to resolve complex customer queries.
- Keep up to date with product developments and industry trends with internal training.
- Maintain accurate documentation of customer interactions and actions taken.
Why work for them?
- Enjoy a friendly and supportive working environment with a team that values collaboration and growth.
- Benefit from a hybrid working model, allowing flexibility and work-life balance.
- Bring your furry friend to work! Their dog-friendly office creates a welcoming and relaxed atmosphere.
- Take advantage of employee discounts and enjoy exclusive offers on their products.
- Be rewarded for your hard work with their bonus scheme, recognising your dedication and achievements.
- They invest in your development with paid training, ensuring you have the knowledge and skills to excel in your role.
- Celebrate your loyalty with increased holiday entitlement for long service.
Requirements:
- Previous experience in a customer-focused role, ideally in a busy customer service environment.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
- Strong problem-solving ability and the desire to go the extra mile for customers.
- Ability to work in a fast-paced environment, prioritising tasks effectively.
- Proficient in using CRM systems and other relevant software.
- Attention to detail and accuracy when documenting customer interactions.
- A positive and enthusiastic attitude with a genuine passion for providing exceptional service.
If you are looking for an opportunity to make a difference in the lives of the customers you speak with and be part of a supportive and inclusive team, apply now!
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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