Uncover the rewards of a role where observation, record-keeping, and customer service skills converge to ensure the smooth operation of Cheltenham's parking facilities.
Location: Cheltenham
Salary: £24,702 to £25,979 (5% shift allowance paid on top of salary)(pay award pending wef 1 April 2024)
Job Type: Full Time, Permanent
About Us:
We are an ambitious and forward-thinking council, committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting the town's cherished qualities.
Our aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Civil Enforcement Officer - The Role:
Patrol Council managed car parks to ensure parking facilities are operational and safe and issue penalty charge notices to vehicles in contravention of parking orders. Provide advice and assistance to the public on parking related matters.
You will be required to patrol Council-owned /managed car parks in accordance with a shift pattern and roster (including Saturdays, Sundays and Bank Holidays).
Our officers are required to work outside in all weathers patrolling our car parks.
Civil Enforcement Officer - Key Responsibilities:
- Patrol Council managed car parks, either individually or as part of a team, in accordance with the prepared shift pattern and roster
- Check that all vehicles parked in Council managed car parks have parked appropriately, paid the correct tariff and are displaying a current valid parking ticket, season ticket or permit for the period of time the vehicle is parked or have a current Pay by Phone session
- Issue Penalty Charge Notices to any vehicles parked in contravention of Cheltenham Borough Councils (Off Street) Parking Orders in a fair, accurate and consistent manner.
- Deal politely with enquiries from members of the public, providing advice on parking related issues. To inform the public on the process of challenging a penalty charge notice
- Report any health and safety issues on Council managed car parks in accordance with agreed procedures
Civil Enforcement Officer - You:
- GCSEs (3 A-C grade) or equivalent, including English
- Experience of dealing with customers and providing high quality customer care
Similar or related role
- Experience of maintaining accurate records with good attention to detail
- Good observation skills
- Able to deal with difficult or confrontational situations in a calm but confident manner
- Able to prioritise and manage time effectively
Civil Enforcement Officer – What Can We Do For You:
- Excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- Generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days
- Flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- Comprehensive programme of learning and development
- Two days paid time off for volunteering
- Enhanced maternity and paternity schemes
- Employee counselling service
- Free eye tests (for some posts) and contribution towards the cost of glasses
- Cycle to work scheme
- Low-cost town centre parking (for some posts), depending on work location
- Commitment to employee wellbeing
- Access to a medical health benefit
To submit your application for this Civil Enforcement Officer opportunity, please click ‘Apply' now!