Due to continued growth, our friendly and thriving client in Kemble are looking for a Customer Service & Account Manager to join their dynamic team in Kemble on a full-time, permanent basis.
In this role, previous customer service experience is essential, and in return, you will benefit from an excellent office working environment, supportive and friendly team, 25 days holiday + bh, free parking, hybrid working and more.
Responsibilities
- Process relevant enquiries and follow up accordingly.
- Record all client interactions accurately on system.
- Maintain call schedules, including both pre-defined and CRM-generated calls.
- Manage assigned accounts for customer success, ensuring regular value milestones are reached.
- Aim to achieve online reviews from satisfied clients.
- Conduct online training sessions for interested clients each week.
- Provide overview training for both new and existing clients.
- Deal with client price increases as necessary.
- Assist the wider team in training new employees on company systems and services when necessary.
- Any other ad-hoc duties to support the wider team and company as required.
Key Attributes
- Previous customer service experince
- Reliable mode of transport (public transport routes not accessible)
- Friendly and polite
- Fantastic customer service skills
- Clear communicator
- Team player
Hours: Monday - Friday, 9am - 5:00pm + Hybrid working once trained of 2 days a week from home if desired
Salary: Up to £27,000 + lots of benefits including:
- Hybrid working
- 25 days holiday + bank holiday increasing to 28 with length of service.
- Christmas time off
- Pizza/BBQs for meetings
- Annual appraisals + progression opportunity
- Staff events for Xmas, Summer + more
- Free hot drinks/biscuits/bread/cakes
- Relaxed company dress code
- EAP Programme
- Free parking