The Purpose of this Role:
As a Night Receptionist/ Porter, you will work with the Nights team to assist with all guest requests overnight. Your passion and personality along with your knowledge of the hotel and the local area will create a lasting memory for our guests.
Salary - £23,795.20
Role Responsibilities:
To ensure that all guests are warmly greeted and offered assistance with their luggage with a high level of genuine hospitality
To be able to advise guests of directions to and information on, all rooms and hotel facilities
To ensure that the entrance to the hotel and frontage are free from litter and the glass doors / lobby area are kept clean and tidy
To ensure that all messages/parcels are delivered to guests as quickly as possible
To assist in the booking of taxis for guests to ensure that drivers are helped to locate relevant guests
To be able to assist our guests with directions to local attractions / train station, airports etc.
To help guests with any in-room queries such as air-conditioning controls and television system
To ensure that the outdoor areas are set-up during summer months and that you are confident in the operation of these facilities
The Ideal Candidate:
The right person will have a positive attitude; enjoy working with people and good communication skills. Previous experience in hospitality or a similar role would be an advantage but is not essential for this role; it's more about your attitude, enthusiasm and wanting to learn.
The benefits of working with us:
20% team member discount across Warner Leisure Hotels and Haven holidays for you, your family and friends
Complimentary use of the gym and access to the studio classes
22 days annual leave pro rata'd
Government pension scheme and optional salary sacrifice scheme
Reward & recognition schemes
Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure
If this sounds like the role for you then please apply today!