I am seeking a dedicated Customer Services & Retentions Representative to join my client based in Shoeburyness. The right candidate will be responsible for managing customer retention activities and providing exceptional service to clients. A background in Insurance is desirable but not essential for this role.
Day to day of the role:
- Handle and manage customer retention activities across Gadget and Travel policy products, meeting business KPIs.
- Achieve individual objectives and key performance indicators as set and agreed upon.
- Deliver high-level customer service through outbound and inbound calls and email management.
- Participate in daily Socialisation Team Engagement sessions to foster team collaboration.
- Provide professional support to clients, ensuring high levels of service and satisfaction.
- Be proactive in maximising business opportunities through our products.
- Ensure all policy administration is handled professionally and in a timely manner.
- Support colleagues from all areas of the business, including liaising with insurance providers, claims handling, general administration, and dealing with customer queries.
- Adhere to all company, regulatory, and compliance guidelines.
Required Skills & Qualifications:
- Excellent communication skills with a positive and enthusiastic attitude.
- Hardworking, dedicated, and motivated to deliver exceptional service to customers.
- Ability to work well in a team and possess the confidence to ask questions.
- Strong verbal and written communication skills.
- Confidence in telephone communication.
- Proficiency in Microsoft Word and Excel.
- Strong customer service ethos.
- Experience with fraud investigation and management is advantageous.