Seven Resourcing are looking for a Response Services Surveyor (Engineering and Surveying) to work on an interim basis with Bristol City Council for an initial period of 3 months.
Work based around BS4 3EZ
37 Hours Per Week
£19.35 Per Hour (PAYE) or £24.11 Per Hour (Umbrella)
The Job-
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service. Champion the customer's experience to improve customer satisfaction, whilst managing expectations.
Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT systems.
Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
Applicant Requirements-
HNC or equivalent qualification in a construction field, plus a further period of relevant practical experience to demonstrate competence in the field Or Equivalent knowledge and skill demonstrated from significant and relevant experience in a building, surveying or similar construction related environment.
Experience of supervision of contractors/ sub-contractors working within agreed timescales. Ability to prevent exploitation or manipulation of a contract.
Experience of working with limited supervision and on own initiative and the ability to seek advice or guidance, as necessary.
Thorough knowledge and understanding of Health and Safety issues and requirements related to the Construction Industry.
Experience of budget management or the ability to manage a budget effectively.
Hold a full driving license valid for use in the UK, and use of own vehicle insured for business use.