Your new company We are currently recruiting a Female Service User Engagement Officer on a temporary contract from as soon as possible until November 2024, based in the East and West Sussex area.
The service aims to create a comprehensive support network for women in East and West Sussex, combining virtual and in-person peer support groups. Aligned with the Government's Loneliness Strategy, the service promotes emotional well-being. It will be co-produced, offering diverse support options through peer groups and workshops. The Women's Service User Engagement Officer will play a pivotal role, ensuring service user involvement and engagement.
By providing a platform for service users' voices, the service aims to foster genuine dialogue across the organisation, ensuring services meet the needs and desires of the users.
The role is for 28 hours Monday to Friday and involves a mixture of office and home-based work. Due to the role starting as soon as possible a DBS on the update service is advantageous.
Your new role As part of your commitment to empowering women, you will adopt a flexible, woman-centred, trauma-informed, and asset-based approach. You recognise each woman as an expert in her own experiences. Your focus is on enhancing peer-to-peer co-production within the service. This involves managing the Community Forum, advocating for service user voices, and facilitating genuine dialogue across the organisation. You'll adapt guidance documents, provide support to service users, and foster engagement through community bridges. Additionally, you'll manage budget expenditure related to service user involvement, contribute to data recording, and collaborate closely with colleagues to achieve your service aims.
What you'll need to succeed
- You should have an understanding of the issues related to women and children with multiple and complex needs, including mental health, physical health, and traumatic life experiences.
- Your experience should include providing support to individuals with multiple complex needs, covering emotional, practical, and training support.
- You should possess knowledge, skills, and experience in working with individuals who have lived experience. Understanding service users' aspirations and supporting them in achieving their goals is essential.
- Your background should include expertise in co-production, including overseeing a Service User Forum.
- You must have demonstrable experience in group facilitation and a good awareness of group work dynamics.
- Your experience should extend to positive relationship building across different community groups and networking within the voluntary and community sector.
- You should be knowledgeable about referral pathways and adept at signposting to other support services.
- Your understanding of the experiences and issues relating to women and the Criminal Justice System is desirable
- Although not essential, own transport is desired, or you must be willing to commute using public transport to other services in the nearby areas when required.
What you need to do now
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