Customer Service Administrator – Join a Leading Company in Woking
Location: Woking, Surrey
Salary: £25K + Excellent Benefits (Pension, Private Healthcare, Retail Discounts, Free Parking)
Are you seeking a rewarding role in a great environment, with a company renowned for delivering world-class service?
This is your chance to join a top-tier organisation in Woking as a Customer Service Administrator.
About the Role
We are looking for a detail-oriented and driven individual to join our established team in the travel industry. As a Customer Service Administrator, you will play a vital role in ensuring smooth payment processes and exceptional service delivery. Your contributions will help maintain our reputation for excellence.
Key Responsibilities:
- Processing Payment Requests
Handle online Payment Request Forms (PRFs) efficiently, ensuring accurate and timely processing within agreed SLA timeframes.
- Member Support
Be the first point of contact for payment inquiries, providing clear, professional, and timely responses to ensure members feel informed and supported.
- Trustee Payment Process
Assist members with understanding and navigating the Trustee payment process, collaborating with internal teams and external partners.
- Collaborative Department Work
Work closely with teams like Risk, Membership, and Trustees to ensure all payments meet company standards.
- Reporting & Record-Keeping
Maintain accurate financial records, handle reporting, and manage the Trustee Fee ledger efficiently.
- Fee Collection
Track overdue fees and manage fee collections professionally, ensuring deadlines are met.
Here's what our client is seeking:
- Strong customer service skills
- Organisational and communication excellence
- Teamwork and problem-solving ability
- Familiarity with office software (e.g. Microsoft Office)
- Experience in financial or customer service roles (preferred)
Why Join Our Client:
In addition to a competitive salary, you'll enjoy career development opportunities, a supportive team, and a welcoming, inclusive culture.
Apply Now to be part of a company that values your contributions!