Financial Planning Administrator, Gainsborough
up to £25,000 d.o.e
Role Purpose
- To support the Adviser Team with preparing them for client meetings and discharging their responsibilities to their existing clients / prospective clients whilst ensuring that our service offering is outstanding.
Activities and Responsibilities
- Maintain effective diary system to ensure clients are offered review meetings at the appropriate time.
- Contact clients and book review meetings using diary colour coding system. Confirmation letters/emails to be sent to clients.
- Prepare meeting packs for Advisers including valuations and all other relevant documents required on the One Note system.
- Monitor / chase for the return of meeting notes uploaded to One Note by Adviser.
- Ensure that client meeting notes are recorded on the system, including e-briefings, Curo/CRM's, CRR's, Client ID, service questionnaires, review dates updated, scan notes to system.
- Construct appropriate post meeting letter for issue to clients from Adviser notes.
- Meet & greet Advisers clients' when meetings are held onsite. Ensure welcome screen is displayed in reception and guests sign in to the Visitors Book.
- Send off any Letters of Authority bought back from client meetings and record in working spreadsheet ensuring information is chased as required. Keep Adviser updated of progress throughout.
- Process change of address requests, updating systems and notifying the admin centres.
- Update systems and administration departments of any Death notifications.
- Make adviser aware of documentation received in relation to clients and provide general support as required.
- Act as a point of contact for clients and deal with routine issues/queries.
- Client celebration cards and sympathy cards to be arranged as necessary and sent to clients.
- Stationery stocks to be maintained within the Pod to ensure all documentation is current, recycling pile to be checked and added back to stationary stocks as appropriate.
- Completion of "Confirmation Withdrawal and Rebalance letter".
Skills and Experience
- Knowledge and understanding financial planning procedures and responsibilities to ensure clients receive an outstanding service.
- Professional and warm telephone manner.
- Ability to relate to the pressures on the Adviser Team and ensure an effective and efficient two-way relationship.
- Team player.
- Product and market knowledge would be desirable.