Software Customer Service Advisor - ERP
Onsite - Belfast Office
We're looking for Customer Service people to join the Lightyear team and be a part of the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.?
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated per year, to support a cause that matters to you. ??
About you:
You'll be working on site from the Belfast office (free parking) as part of our talented Customer Support Team, supporting customers in getting the best out of the Lightyear Accounts Payable solutions. As a member of our Customer Success team, your goal is to ensure that our customers are getting the best out of the product.
This is a chance to demonstrate your excellent customer service skills, helping grow our customer base and adopt new features as they are implemented. You will be an integral part in helping us to improve the app by sharing insights and trends gained from communication with our customers.
As The Access Group has recently acquired Lightyear and this will provide an opportunity for someone to become an expert in a unique software with plenty of room for growth and learning in a positive, friendly culture & environment.
Day-to-day, you will:
The foundation of the Lightyear product is line-by-line data extraction and mapping supplier invoices. A significant part of this role will also involve contributing to the creation of internal maps/templates for each new supplier that enters the Lightyear network, achieved by using our internal software.
- Customer Support - Providing direct support to our customers via chat, email and by phone.
- Template Creation - Responsible for managing load and creating templates within agreed SLAs and accuracy rates. Full training with be given.
- General administrative support to team as and when required.
- Support the rest of the Success team in meeting KPIs and targets by taking queries as and when required.
- Adhere to all company policies, procedures, processes and working practices, including those on Data Protection, Equal Opportunities and Health and Safety, in every aspect of your work
Your skills and experiences should include:
- Previous experience in SaaS and or cloud-based solutions would be highly beneficial.
- Experience within Customer Support or Customer Success/Helpdesk.
- Experience working to deadlines and adapting to a fast paced environment.
- Collaborative, team player who enjoys supporting the customer and your team.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.