Assist Employment Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.
- Making outbound calls to engage participants following referral to the programme.
- Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
- Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
- Sensitively handle customer concerns about joining an employment programme or returning to work.
- Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
- Support in organising bulk recruitment campaigns for specific employers
- Provide information advice and guidance for customers and employers who access Pluss through the 0800 number.
- Undertake visits to employers to resolve ‘settling-in' issues when a customer starts work
- Assist with customers' employment training needs including travel training.
- Be mindful of health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
- Maintain accurate customer records that are compliant with quality procedures
- Support Change Coaches (CC) in re-engaging with disengaged customers.
- Support CC with additional activities e.g. bus fares, follow-up Did not attends etc.
- Support CCs with mandating paperwork.
- Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
- Work flexibly, supporting all activities of a team as directed by the Contract Manager.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
- Work from local hubs and community outreach locations to increase service accessibility.
- Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
- To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.
- Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.
- Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
- Uphold and comply with Data Protection and confidentiality standards.
Salary:Non London £23,400 - £25,700
London £25,643 - £28,200
Competencies
Essential
- Empowers and Inspires Others
- Adaptable and Resilient
- Communication
- Analytical Thinking & Problem Solving
Desirable
- Emotional Intelligence
- Customer Care
- Planning & Organising
- Team Work
Knowledge, Experience and Skills
Essential
- Demonstrates effective questioning skills, including probing and challenging
- Experience of an outcome driven environment
- Experience in the use of ICT systems
- Understanding of how to affect positive behaviour change
Desirable
- Experience of working with people with multiple and complex needs
- including health conditions and disabilities
- Experience of working with unemployed people
- Experience of working in a customer service environment
- Knowledge of the barriers to employment and the welfare to work agenda
- Experience of recording customer information on database programmes
Education/Training
Essential
- GCSE or equivalent in English and Maths at grade ‘C' or above or equivalent qualification or experience
- Willingness to undertake any relevant training in order to develop within the role
Desirable
- Member of IEP
Other relevant factors
Essential
- Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
- Ability to work within Corporate Policy, Procedures and Health & Safety legislation
- Commitment to the Company's safeguarding protocols
Physical
Essential
- Ability to carry out the duties of the job with reasonable adjustments when necessary
- Ability to meet the mobility requirements of the job
- Eligible to Work in the UK status
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.