Job Description/Responsibilities
To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.
Responsibilities will include but are not limited to:
- Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
- Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
- Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
- Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
- Supporting field services, in a 'hands-on' role that may require international travel.
- Provide the sales team with technical support on company products and applications.
Desired Skills and Experience
Essential
- Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
- Good background of maths and physics
- Problem solving mind-set
- Good understanding of scientific and technical English
- Computer literate
Desirable
- Experience in a research environment.
- Familiarity with sampling theory and cybernetics (control theory).
- Interest in Earth Science interest in geotechnology/Physics with Maths
- Knowledge of programming in in a well-known language.
- Experience of providing support externally to an international client base.
Demonstrable Character Traits
- High level problem solving ability
- Logical thinker
- Excellent communication skills, both internally and with customers
- Proactive, self-motivated and organised.
- A strong willingness to learn and develop
Personal
- Energetic and self-motivated
- Able to manage multiple priorities under pressure
- Can work both independently or within a team
- Persistent
- Unbounded enthusiasm
- Self-driven
Additional Points that count in your favour
- Practical hobbies and personal interests will likely reflect a practical nature
- Multilingual capability could be beneficial.