Could you be Incommunities new Customer Engagement and Insight Assistant? We are looking for a people focused individual with experience of working with a diverse range of customers and the ability to build a good rapport. You will provide administrative support to the team, support customers at the engagement sessions and help to ensure that all of our customers voices are heard.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Act as a key member of the customer engagement & insight team to help ensure that all customer voices count
- Provide practical and administrative support for customer engagement initiatives
- Support the completion of customer research using a range of digital and in person methods
- Provide support for customer insight projects to help the organisation deliver policy development and service improvement
- Support the delivery of customer segmentation activities that support us to provide a great, tailored customer experience
- Provide practical and administrative support for service improvement workshops and focus groups
About you
- Like to multitask
- Have a positive, can-do attitude and can remain calm under pressure
- Are enthusiastic and willing to learn, able to think creatively and to pick up new ways of working quickly
- Confident in working autonomously and as part of a bigger team
Requirements
- Experience of working in a customer focused role
- Excellent communication skills
- Strong planning and organisation skills and an ability to work independently as a self-starter and collaboratively
- Experience of organising events and meetings
- Experience of creative thinking and adapting to new ways of working quickly
- Good working knowledge of Microsoft Office packages eg Excel, Word, PowerPoint
Benefits
- Starting salary of £26,168 per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.