Elevation Accountancy and Finance are excited to be working with a large, well-established business in Rotherham as they look to recruit a collections advisor into their busy but supportive finance team on a full time, permanent basis. The company offer excellent benefits and competitive annual leave allowance.
Duties and Responsibilities of a Collections Advisor:
- To contact customers who have missed repayments either by telephone, e mail or letter, identify reasons why payments have been missed and discuss and negotiate a repayment plan
- Discuss income and expenditure with customers as part of an ongoing payment plan.
- Monitor existing arrangements with customers to ensure agreements are being maintained and review on a regular basis
- Build strong relationships with customers, be able to identify and deal with vulnerability and gain an understanding of their current circumstances
- Provide management with update reports on cases and any other information
- To adhere to set guidelines from the FCA regarding treating customers fairly when in arrears
- To liaise with various outside agencies to obtain the best outcome for the customer.
- Negotiate with customers for re-scheduling of their existing borrowing dealing with all processing and documentation
Person Specification of a Collections Advisor:
- Excellent customer service skills, evidence will be required to be demonstrated.
- Previous experience in a similar role is desirable
- The ability to empathise with customers whilst maintaining a professional approach to customers and their individual circumstances.
- Ability to work and meet expectations, working in conjunction with individual and team targets.
- Excellent team player, incorporating organisation and processing skills.
- Knowledge of Microsoft word/ excel packages with the ability to develop skills in this area.
Positions within this company don't come around very often, so please don't hesitate to get in touch if you think this could be the role for you!