Our client is a leading and growing organisation with an enviable brand and reputation. To support a period of growth, they are now looking for an experienced HR/ER Specialist to join their existing HR team as an HR Case Manager.
Supporting the People Team and wider HR function as HR Case Manager/ER Specialist you will be responsible for providing high quality and accurate end to end case management support on all aspects of people policy. Dealing with a high volume of cases within your region, you will be tasked with understanding issues and being able to guide and coach to ensure a positive resolution, specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations.
Some key duties include:
- Delivery of high quality and consistent advice on all aspects of people policy in line with agreed SLAs
- Maintain expert knowledge of policy & procedure
- Provide managers with risk-based options to help guide with decision making
- Coach and develop management capability
- Provide end to end case management support including complex and high-risk ER cases
- Develop relationships with key stakeholders
As HR Case Manager/ER Specialist you will need to be a great team player with the ability to coach and provide robust advice. You will deliver effective responses with sound judgement on a variety of ER issues. Essentially you must be able to manage a varied workload and build strong relationships with your stakeholders providing them with risk-based options and driving accountability and capability to make the decisions. Previous experience within a case management/ER specialist role is essential. Ideally you will be level 5 CIPD qualified as a minimum with 3 years' experience in an advisory role within a complex and customer focussed environment.
This is a fantastic opportunity that will further develop your HR experience within a fast paced, commercial environment.
Please apply for this role with your CV. If you have any questions, please contact Helen Berry on .
HR Case Manager, Chester, Perm, £34,000 - £36,000, hybrid working plus excellent benefits.