Kenneth Brian Associates are working with a well established and very successful company, based in Chessington, who are looking for a new member of their Customer Service team.
The team is made up of a number of long-standing employees, as well as some newer recruits, and they are responsible for handling all incoming customer enquiries, on the phone, via email and webchat. They also manage administrative tasks, update customer accounts, and deal with correspondence.
Specific responsibilities of the role will include:
- Answering telephone calls in a professional and timely manner, ensuring that the customer's query is resolved quickly and efficiently
- Responding to customer queries via email and webchat, ensuring a high level of professional communication is maintained
- Processing customer orders and payments
- Inputting payments into the system
- Raising awareness of any customer issues to management
To be considered for this role, you will need:
- Previous experience in a customer focused role
- Experience of handling customer queries on the phone and via email and/or webchat
- Excellent communication skills, both verbal and written
- Attention to detail
- Computer literate with the ability to learn new systems
- Team player with the ability to work on your own initiative
Please note that this role is fully office based, Monday to Friday 9am-5pm.
The company offer a salary of up to £27,000 depending on experience, and benefits including medical and life insurance, annual bonus and pension scheme.
We look forward to receiving your application.