Your new company
One of the UK's fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.
Your new role
As a Customer Service Administrator, you'll be the first point of contact for customer queries and a key support to the franchise network. You'll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service.Key Responsibilities:
- Respond to customer enquiries via phone, email, and social media
- Log and resolve complaints with professionalism and empathy
- Liaise with store managers and franchisees to investigate and resolve issues
- Maintain accurate records using CRM and internal systems
- Monitor feedback trends and escalate recurring issues
- Support promotional campaigns and service updates
- Assist with admin tasks including data entry, reporting, and documentation
- Contribute to improving customer service processes and tools
What you'll need to succeed
In order to be successful in applying for the role of Customer Service Administrator, you will have:
- Experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities
- Proficiency in Microsoft Office and CRM systems
- A calm, solutions-focused approach under pressure
- A team player with a positive, can-do attitude
- Ideally, familiarity with franchise operations or multi-site businesses, but not essential.
What you'll get in return As the Customer Service Administrator, you will receive:
- A highly competitive salary of up to £35000
- Opportunity for growth and development
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk