Product Support Specialist
Brighton/Hybrid
£30k to £40k + profit share + benefits
A Product Support Specialist is sought by vibrant financial services company in Brighton. You will be responsible for providing product support for their influential software product.
You will workwith a range of amazing clients, acting as the link between them and the developers, Customer Success Managers, Consultants and the Infrastructure team.
If you are a proactive support specialist who is comfortable talking to both technical and creative people, then please apply!
Requirements
- Have 2+ years' experience in a DAM or SaaS product customer-facing role such as sales, account management, customer success or software support.
- Have skills in a range of applications and technologies. For example, advanced Excel, CRMs/ticket systems, Hubspot, Zendesk, Jira.
- Experience with CMS platforms.
- A strong communicator who finds it easy to relate to a wide variety of people.
- Willing to become a product expert and enjoy investigating and solving problems.
- Confident with translating technical terms to people with a non-technical background can understand.
For a full consultation on this role, please email your CV to Arc IT ASAP.