09:00 - 18:00 Monday - Friday (and as required)
An excellent Residential General Manager (GM) is required for a brand new, vibrant and contemporary scheme.
The Role:
The General Manager will be the face to all residents and their guests and the most senior person on site, therefore responsible for a full team of staff.
The Candidate:
This is a highly empowered position requiring the ability to motivate, cultivate and mentor a staff team devoted to achieving the highest standards of resident satisfaction and exceptional service. The GM will be an ambassador, responsible for creating an atmosphere of 'home' for its discerning residents, while delivering the very best in terms of quality and service. They will ensure the multiple service elements operate effectively across the entire development, supported by a head office property management team. The successful candidate will have significant experience within high-end residential schemes, and possibly in industry-leading hospitality. They will bring skills that have been acquired in these areas, including:
- Delivering the highest levels of service and setting the bar for luxury residential developments in London, understanding the importance of going the extra mile
- Establishing excellent relationships with residents, contractors and team members alike
- A comprehensive understanding of the needs and lifestyles of high profile and high net worth individuals
- Proactive and keen to take own incentive to drive progress of projects and live workstreams
- Must be assertive, show initiative and have a very keen eye for detail
Key Responsibilities:
- Lead a best-in-class property management service provision across the residential development
- Be an ambassador for the scheme, first point of call for client, residents and other service providers
- Ensure that the cultures are threaded throughout the guest and team member experience
- Work seamlessly and successfully with the wider team. There will be key workstreams which must be done as 'one team' including client reporting, standards, processes, choosing best-in-class suppliers and managing contractors.
- Develop and motivate an energetic and engaging team. Provide knowledge and skills to drive business performance. Support and coach them, through monthly reviews and behavioural goals together with the Head of Human Resources to develop and retain the team.
Requirements
- Minimum 5 years General Management experience required this could be from hotel, residential or luxury cruise ship/ private yacht background.
- Experience of dealing with service charges or budgets of £1m plus
- Fluent in English. Language skills in other languages preferable
- In-depth health and safety knowledge, IOSH/NEBOSH preferred
- Strong network of current contacts within current London luxury services and hospitality