Job Title: Technical Administrator
Location: Bracknell
Salary: £25,000
Job Type: Full-time, Permanent
About BSRIA:
BSRIA provides a nationwide service for compliance across the UK with airtightness (Part L or Section 6), sound insulation (Part E or Section 5) and ventilation (Part F) testing and consultancy. Our range of services to help constructors and designers comply with Building Regulations, and ensure buildings are completed to design requirements.
The Role:
Provide support to Compliance team by generating envelope area/volume calculation, database population and query resolution.
To organise and control all aspects relating to engineering equipment and sundries used by the Compliance department and its Engineers.
To assist with the control and organisation of the compliance vehicle fleet administration and technical support.
Main duties: (not exhaustive)
Compliance
- Using company CRM system for services and customer administration
- Envelope area/volume calculations from engineering drawings – both hard and soft copy using available professional software
- Liaising with clients to obtain technical drawings and information
- Dealing with customer bookings from initiation to completion of service
- Population of databases, including customer and order details input to operational systems
- Collaboratively processing and managing customer complaints and feedback and escalating to the correct contact point as and when required
- Collaboratively processing engineer and client enquiries and escalating to the correct contact point as and when required
- Ensuring high standard of customer service, including dealing with queries, provision of quotations, updating on the status of service provision, etc.
- Maximising resource efficiency through effective future allocation via the internal booking system
- Disseminating and sharing knowledge as well as training other staff members in your area of expertise as and when possible
- Undertaking intra-departmental cross functional activities as and when required e.g., Quality Assurance, call covers and other administrative activities. Covering for Estimator and/or Senior Estimator during absence and holiday seasons
- Assisting with continuous departmental improvement by feedback, ideas and suggestions where applicable
- Contributing to and ensuring compliance with ISO and other company accreditations
- Control and organisation of all equipment calibration
- Creation and/or updating of all required filing and administration
- PAT testing
- Resolving engineer problems and requests relating to equipment
- Packing, shipping of equipment and liaising with couriers as and when required
- Fleet administration e.g service checks, fuel cards etc.
- Vehicles checks and support with vehicles maintenance
All BSRIA:
- Company fleet administration, including pool and allocated vehicles
- Service checks
- Vehicle checks and minor repairs
- Support vehicle maintenance
- Liaising with garage for minor repairs and end of lease service/ checks/ repairs
Skills and Knowledge:
- Excellent mathematical skills in order to perform envelope area/volume calculation on complex details
- Excellent written and verbal communication skills
- Excellent time management and prioritising skills
- Computer literate and proficient with Microsoft Office – Excel, Word
- Ability to work proactively without supervision and as an effective team member
- Accuracy and attention to detail
- Innovative thinking and a creative approach to problem solving
- Ability to interpret construction engineering drawings (desired)
- Good working knowledge of electrics/ background of working with electric equipment (desired)
What BSRIA can offer you:
- Workplace Pension Scheme
- Life Assurance – 4 times annual gross reference salary
- Help@Hand – Online GP Support Services
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Non-contractual employee discount voucher benefit portal - Boostworks
- Company Sick Pay (after confirmation)
- Eye tests
- Compassionate Leave
- Bounty Scheme (referral program)
- Christmas Shutdown period (with nominated Annual Holidays)
- Free car park on a first come first serve basis
- Electrical Vehicle Charging point in the car park (Bracknell only)
- Employee well-being: Employee Assistance Programme (24/7 confidential service)
Please click on the APPLY button to send your CV and Cover Letter for this role
Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be considered
Candidates with experience of: Senior Administrator, Contracts Administrator, Commercial Support, Administrator, Admin, Sales Support, Office Assistant, Office Support, General Admin and Team Administrator may also be considered for this role