Who we are
We are William Reed.
We are a global media group delivering exceptional content through events, digital, data & insight.
From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success.
We have offices in Gatwick and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Crawley office and to work remotely for the rest of the week.
Position
Position: Full time (35hr per week), permanent
Location: Crawley / Hybrid
Do you have a passion for creating exceptional guest experiences? Are you eager to learn and develop in your role, bringing a can-do attitude and a willingness to grow with the team? Do you have a commitment to excellence in every aspect of your work, ensuring that each guest interaction reflects the highest standards?
As a reliable, organised and proactive individual, you will be working within the Operations Team, focusing on the servicing and management of our guests. Ensuring the needs and expectations of our guests are exceeded.
What you'll be doing:
- Ensuring and providing upscale, professional and high-class guest service experiences in the lead up to event and on site.
- Effectively managing mailboxes, promptly responding to all guests needs and anticipate their unstated ones.
- Using templates already created set up and populate documents such as: guest lists, critical paths, annual calendars, briefing documents, trackers, seating plans.
- Coordinating full guest lists
- Drafting, designing and distributing invites, tickets and other general communications for guests attending 50 Best Events.
- Collaborating with the Operations Team plan and design the Front of House and
- Attending events and managing the Front of House process.
- Working with internal stakeholders and attend planning meetings.
- Creating pre-event information sheets.
- Creating post-event reports on guest attendance as well as study guest feedback and provide ideas to continuously improve guest experience.
- Fulfilling any necessary duties delegated by the Operations Director and Group Operations Manager.
What you'll need:
- Strong organisational skills and to be detail orientated.
- Excellent time management skills.
- Hands on experience in a customer care role with excellent relationship building skills.
- Effective written and verbal communication skills and a confident team player.
- High level of IT competency - must have strong computer skills including Outlook, Excel, Word and PowerPoint. Ability to use CRM systems
- Punctual, organised, efficient, pro-active
- Willingness to learn and develop with a can-do attitude
Company Benefits Include:
- 25 days annual leave in addition to bank holidays- increasing by one additional day after 6 years, up to a maximum of 30 days.
- An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay".
- A volunteer day to take for supporting a chosen charity and giving back to the community.
- Opportunity for hybrid working
- Contributory Pension
- Life Assurance Scheme
- Group Income Protection
- Enhanced family-friendly leave pay entitlements
- Wellbeing benefits, including: A health care cash plan, Employee assistance programme and a 12-month wellness calendar for company-wide health, wellbeing, diversity & inclusion awareness dates.
- Cycle to Work Scheme
- Electric Car Scheme
Why work for us
We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.
We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.
If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.