Driver Engagement Associate – Account Manager
Location: East London, Silvertown
Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on.
Salary: £30,000
Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.
As a Driver Engagement Associate, you will work closely and oversee the whole in-house drivers' team and take charge of building close-knit relationships, performance reviews and ongoing training.
This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service and training. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company.
Responsibilities:
- Supervise, lead, train and motivate a team of in-house delivery drivers.
- Coordinate with the transport network manager to establish new training and driver development.
- Work towards growth and improvement of your personal and team KPIs.
- Handle driver's inquiries, complaints and routing issues.
Ideal skill set we're looking for:
- 2+ years' experience in a warehouse or logistics environment, ideally in a similar role and driver engagement and involvement.
- Ability to adapt to and implement new operational processes in a rapidly growing environment.
- Good understanding of warehouse operations, logistics and distribution.
- Proficiency and knowledge in MS Office and CRM.
- Fantastic interpersonal and communication skills with the ability to motivate and inspire others.
If you are reliable, trustworthy, empathic and able to understand different views and opinions – you are the perfect fit for this role. It's a fantastic opportunity for an existing warehouse or driver engagement operative, who is looking for a new challenge or a step up in their career and wants to grow in a progressive and people-centric company.
Apply today!