Textile Shop Manager
Adecco Recruitment are currently recruiting for on behalf of our client,a Shop Manager for the Lancaster site of a well established and prestigious organisation that has sites throughout the UK.
Permanent-Full Time
Salary dependent on experience £35-45K per annum plus excellent benefits.
Free onsite parking
As Shop Manager, you will oversee retail operations, including managing the physical store and the e-commerce platform with responsibility for driving sales, ensuring excellent customer service, and optimizing operational efficiency across all channels.
Responsibilities
Retail Operations Management:
- Oversee the day-to-day operations of the physical store, including opening and closing procedures, staff scheduling, and inventory management
- Set up and manage the e-commerce platform, including product listings, order processing, and customer inquiries
- Ensure compliance with company policies and procedures, as well as health and safety regulations
- Monitor sales performance, analyse trends, and develop strategies to maximize revenue and profitability
Staff Management and Training:
- Recruit, train, and supervise retail staff, providing coaching and feedback to ensure elevated levels of performance and customer service
- Work with the People Team to develop and implement training programs to enhance staff knowledge and skills in areas such as product knowledge, sales techniques, and customer service
- Foster a positive work environment that encourages teamwork, communication, and professional development
Customer Service Excellence:
- Ensure that all customers receive exceptional service and have a positive shopping experience, both in-store and online
- Handle customer inquiries, complaints, and feedback in a timely and professional manner, striving to resolve issues to the customer's satisfaction
- Implement customer service initiatives to build customer loyalty and drive repeat business
Marketing and Promotion:
- Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive traffic to the store and e-commerce platform
- Utilize social media and other digital marketing channels to engage with customers and promote products and promotions
- Monitor the effectiveness of marketing efforts and adjust strategies as needed to achieve sales targets
Financial Management:
- Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability and cost-effectiveness
- Monitor sales performance and financial metrics, such as gross margin and inventory turnover, and take appropriate actions to achieve financial targets
Inventory Control:
- Ensure accurate and efficient inventory management, including receiving, stocking, and maintaining inventory levels to meet customer demand
- Conduct regular inventory audits and reconcile discrepancies to minimize shrinkage and ensure accurate reporting
Skills & Experience desired
Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field
Master's degree or relevant certifications are a plus:
- Experience in retail management, with a proven track record of success in driving sales and managing multi-channel retail operations
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders
- Proficiency in e-commerce platforms and digital marketing tools
- Knowledge of retail industry trends, customer behaviour, and competitive landscape
- Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation
Please apply now for immediate consideration.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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