Cabin Services Team Leader

• Liaise with movement control to obtain daily work details and relevant paperwork
• Update security check sheets in line with compliance
• Ensure that the team maintains quality standards of cleaning

Cabin Services Team Leader

ROLE OVERVIEW AND PURPOSE

The purpose of the Team Leader is to ensure quality of cleaning standards are met within the time frame

set per aircraft. As well as effectively acting second in command to the Cabin Appearance Manager and

to monitor aircrafts ensuring compliance with relevant processes. The ideal candidate will have

experience of aircraft cleaning. The responsibility of the aircraft and/or ensuring service level agreements

are met is the responsibility of team leaders.

KEY RESPONSIBILITIES

• Proactive management of cleaning teams on an individual and group basis
• Ensure that the team maintains quality standards of cleaning and that security checks are carries out

effectively on their assigned aircraft.

• Set an example and deliver legendary service.
• Liaise with movement control to obtain daily work details and relevant paperwork. Ensuring all

paperwork is duly submitted and complies with GDPR (general data protection regulation)

• Attend briefings regarding key focus cleaning areas / specific requirements and effectively

communicate the briefing to the team.

• Efficiently plan and allocate tasks fairly to team members.
• Update security check sheets in line with compliance.
• Accurately complete and return secure clean and vehicle defect documentation.
• Collaboratively work with allocations team, effectively communicating aircraft arrival time, delays,

and secure cleaning turnaround times.

• Monitor the team to ensure all members are working to agreed standards and that they are

comprehensively and effectively searching all required areas, using the correct equipment.

• Responsible for signing in and out equipment.
• Complete final walkthrough with the teams to rectify and prevent call backs.
• Effectively manage, coach and mentor aircraft cleaners to meet service level agreements.
• Responsible for ensuring absence management processes are effectively managed for cabin cleaners,

with those absent effectively reported to Cabin Appearance Managers.

• Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with

Company Policy and Procedures.

• Ensure that the employees perform their jobs effectively. Ensure good management practices

including effective appraisals and assessment are applied in order to achieve optimum staff

performance, timekeeping, development, and retention.

• Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the

Company disciplinary process where necessary.

• Ensure all paperwork is managed and processed in line with GDPR (general data protection

regulation)

HEALTH & SAFETY RESPONSIBILITIES

• Always follow Group and company policies and procedures.

REC001 General Job Description V2 Page 2 of 3

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure

of service delivery or risk to health and safety or the environment.

• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting

system.

NOTE

This job description Is intended to give the post holder an appreciation of the role envisaged for this position

and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder

throughout the period of employment. The job description may be varied from time to time by the Company

to reflect changes in the post holder's role and/or the needs of the business.

REQUIRED SKILLS AND EXPERIENCE

• Previous experience as a driver, preferably with passenger transport
• Previous Supervisory /Management experience
• Strong communication skills
• A general understanding of H&S legislation
• Physically fit and able to handle manual tasks
• Strong attention to detail and vehicle maintenance knowledge
• Ability to work well in a team and independently
• Flexible availability to work various shift patterns
• Valid driving license desirable
• Computer literate

Behaviors:

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your

own home

• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and

work

• Support: Online chat or telephone service for urgent support in a crisis