The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers.
The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish.
The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making.
There will be exposure to several types of fraud work consisting of the following types of claim:
- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB Claims
- Organised Crime
Compensation package
Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex
Key Accountabilities:
The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:
Litigation
- Procedural drafting
- Costs Schedules
Investigations
- Evidential reviews and assessments
- Liaising with policyholders and witnesses
- Proofing of key witnesses
- Working with counsel
- Instructing experts - internal and/or external suppliers
Resolution
- Negotiation of third party costs in accordance with the CPR Drafting of appropriate settlement documentation
On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.
Responsibilities in case management include:
Client Excellence
- Assisting on files in accordance with agreed client guidelines
- Ensuring maximum client satisfaction on each case
Technical excellence
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
- Ensures all file and investigative deadlines are complied with
- Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
- Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution
- Timely and accurate maintenance of all Case Management Systems from opening to closure
- Adherence to file management policies
- Ensure compliance with the SRA Standards & Regulations
Financial Excellence
- Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing
Cultural Excellence
- Adhere to the Keoghs Values
Working Hours:
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office. We are agile workers with at least 1 day a week in the office
Essential Skills and Attributes:
- Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
- Experience of drafting court documents and understanding of processes
- Good telephone and communication skills with people at all levels inside and outside the business
- An ability to organise and prioritise tasks using initiative
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- An ability to analyse evidence
- Good Literacy and IT skills
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
- Ability to work effectively within the Keoghs Shared Behaviour framework
Required Soft Skills:
- Client Care/Service
- Organisation
- Ability to prioritise and adaptability
- Teamwork and collaboration
- Oral and written communication
- Interpersonal and social
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together