Job Title:
Admin Recovery Officer
Location:
Birmingham
Pay Rate:
£23,800 per annum
Shift and Schedule:
Monday - Friday 9am - 5pm
We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years.
This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.
What's in it for you?
- Competitive salary of £23,800 per annum
- Company pension plan
- Life assurance plan
- 28 days of paid annual leave
- Career development opportunities and training
Responsibilities:
- Reviewing and actioning accounts at various stages, ensuring appropriate progress.
- Updating computer records following enforcement visits, telephone calls, or correspondence.
- Negotiating payment arrangements in line with client guidelines.
- Handling correspondence, including composing bespoke responses.
- Managing telephone inquiries from clients, debt advisory groups, and third parties.
- Assisting walk-in customers and authorised third parties in resolving accounts.
- Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
- Understanding and advising on different forms of insolvency and their impact on regulations.
- Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.
The Ideal Candidate:
- Strong attention to detail and organisational skills
- Excellent communication and negotiation abilities
- Professional, empathetic, and ethical approach to customer service
- Ability to handle potentially challenging conversations in a calm and respectful manner
- Experience in administrative, financial, or customer service roles is desirable but not essential
This is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth.